Shipping Returns

Home Shipping Returns

Lifetime Phone & Email Support

All products available for purchase on our website, easybadges.com, are covered with free lifetime phone and email support. We do not charge extra for “trainings.” We support what we sell. In some off-line situations, we may sell specialty items that are not available at easybadges.com. In those rare cases, free support may not be available for that product. Any support terms can be agreed upon in writing prior to purchase.

Price Matching

Easy Badges has fair pricing with excellent service. In the rare situation that you are quoted better pricing, we are happy to see if we can meet or beat that pricing. Be aware that there are many unauthorized sellers for manufacturers’ products. Some sell generic versions of the products that can void your printer warranty. Others do not offer any support for the products they sell. Price match must be given approval before product purchase and can be requested by contacting our sales team at (855) 436-0527 or by email at sales@easybadges.com. Price matches cannot be combined with any other promotional/coupon offer.

Unopened and Unused Products

All unopened and unused products can be returned within 30 days for a full refund subject to inspection from Easy Badges support staff with the exception of programmed door access credentials, custom printed items, and some ID design softwares. All returns require a RMA number prior to shipping the return back. Printers must be shipped back in the original manufacturer’s packaging. This includes proper inside foam and packaging. All documents, cables, etc. must be included with the return for a full refund.

Used/Opened

If a product is open or used, we will still do our best to authorize a return. For some products, the relevant product page on easybadges.com will specify a product specific return policy. A restock fee may apply to some returns as well. Below is a breakdown of common return policies for categories of products. But, any relevant product page may specify a different return policy and take precedent over the below.

ID Printers

ID printer system returns within 30 days of purchase require approval by Easy Badges in writing and terms and conditions apply to each printer make and model. These terms will be on the product’s page. Some ID printers have a maximum number of printed cards to qualify for a return (typically 50 but please see product page or official quote you received by an Easy Badges representative.) Used printers that cannot be returned for any reason include: The Fargo Ink1000, ALL Zebra brand printers including the ZC100, ZC300, ZC350, and ZXP7, all Nisca brand printers including the PR-C151 ,and the Swiftcolor SCC4000D printer cannot be returned if opened or used.

All returns require a RMA number prior to shipping the return back. Printers must be shipped back in the original manufacturer’s packaging. This includes proper inside foam and packaging. All documents, cables, etc. must be included with the return.

Temperature Kiosks

Special Return Policy- Given the special nature of this product and high demand, orders cannot not be cancelled after being placed and product returns are not possible with the exceptions of warranty repair or replacement.

Refurbished/Pre-Used ID Card Printer Purchases

All refurbished/pre-used ID card printers can be returned within 30 days for a full refund subject to inspection from Easy Badges support staff and have less than 50 cards printed.

Software

Easy Badges ID Software or other softwares such as ID design softwares, visitor management softwares, or gift/loyalty softwares cannot be returned for any reason once activated or used. AssureID and Acufill ID-150 software can not be returned or refunded for any reason.

Custom ID accessories

badge reels, badge holders, and other custom printed badging accessories cannot be returned. An electronic proof will be provided to customer for approval before production begins.

Return Process

All returns must have a pre-approved RMA number before returning to Easy Badges for credit. Please fill out the Return Request Form or contact your Easy Badges sales representative at sales@easybadges.com to receive an RMA number.

Free shipping on orders $35+ to US

All orders $35.00 or more qualify for FREE economy shipping (7 transit days or less) when shipping to US states. Orders under $35.00 qualify for $2.99 flat rate economy shipping. Buyer is responsible for shipping charges via other shipping methods or shipping outside of the US or to US territories. Expedited shipping methods are available including 3-day, 2-day, and Overnight service. Buyer is responsible for all shipping charges displayed at checkout when using one of these services. In some situations, we will not ship to PO boxes or freight forwarders without prepayment via bank wire. Please give a physical, commercial, verifiable address at checkout.

International orders

Orders shipping to other locations outside of the United States can be ordered through a sales representative. We can be reached at 855-436-0527 or sales@easybadges.com.

Lead times

We ship most orders out same or next day when the order is placed before 1:00 PDT. If the order can’t ship under that time frame due to manufacturer backorders or other unforeseen circumstances, you’ll be the first to know that we are working hard to get it shipped!

PRIVACY STATEMENT SECTION 1 –

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide us such as your name, address, and email address. When you browse our store, we may automatically receive your computer’s internet protocol (IP) address in order to provide us with information such as which country or state you reside in. Email marketing: With your permission, we may send you emails about our company, coupons, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@easybadges.com or mailing us at: Easy Badges 29030 SW Town Center Loop East Ste 202 – #515 Wilsonville OR US 97070

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 –

Storing of your information Our store is hosted on a secure server. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Payment: If you choose a direct payment gateway to complete your purchase, we collect your card information on a secure server. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links When you click on links on our store, they may direct you away from our site. Manufacturer websites is a good example of this. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – COOKIES

Cookies may be found on our site in order to make browsing products and history for convenient for visitors. You may disable these in your browser.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. QUESTIONS AND CONTACT INFORMATION If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at swaddle@easybadges.com or by mail at: Easy Badges Re: Privacy Compliance Officer 29030 SW Town Center Loop East Ste 202 – #515 Wilsonville, OR 97070 —-

TERMS OF SERVICE —– OVERVIEW

This website is operated by Easy Badges. Throughout the site, the terms “we”, “us” and “our” refer to Easy Badges. Easy Badges offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Se…

Credit Cards

Easy Badges accepts Visa, Mastercard, Discover and American Express. For our customer’s protection and ours, you may be contacted by our team via telephone to verify your credit card information and/or billing and shipping address. This is typically a one time verification on your first order. Some orders may be delayed in shipping until the validation is completed.

Checks

Easy Badges accepts checks for orders that were placed via payment terms.

Purchase Orders

Your company may establish 30 Day terms or other payment terms with Easy Badges. Email sales@easybadges.com for our credit application.

International Orders

We accept several methods of payment, but typically require prepayment via a bank transfer prior to shipping outside of the United States. We will arrange for payment and logistics with you directly.